Privacy Policy

1. Information We Collect

Personal Information

• Name and contact information
• Email address
• Phone number
• PayPal account details
• Payment method information:
  • Mobile Money accounts (MTN, Airtel, Vodacom, Orange, etc.)
  • Bank account details in supported African countries
  • E-wallet information where applicable
  • Cash pickup verification documents
• Government-issued ID for verification in certain regions
• Proof of address where required by local regulations

Transaction Information

• Transfer amounts and dates
• Payment methods used
• Transaction history
• Exchange rates applied
• Geographic location of transactions
• Recipient details

2. How We Use Your Information

• Process your transactions
• Verify your identity
• Prevent fraud and ensure security
• Communicate with you about your transactions
• Improve our services
• Comply with legal requirements

3. Information Sharing

We share your information with:

• Payment processors (PayPal)
• Local financial institutions in supported countries:
  • Banks in all 20+ African countries we serve
  • Mobile money operators (MTN, Airtel, Vodacom, Orange)
  • Licensed money transfer operators
  • E-wallet service providers
• Verification service providers
• Anti-fraud monitoring services
• Regulatory authorities where required
• Law enforcement when legally mandated

4. Data Storage and International Transfers

• Data is stored securely using Firebase infrastructure
• Information may be processed in:
  • West Africa: Benin, Guinea-Conakry, Nigeria, Senegal, Sierra Leone
  • Central Africa: Cameroon, Congo, DR Congo
  • East Africa: Rwanda, Somalia, Tanzania, Uganda
  • Southern Africa: Malawi, Mozambique, South Africa, Zambia, Zimbabwe
  • North Africa: Morocco, Tunisia
  • Indian Ocean: Madagascar
• Cross-border data transfers comply with applicable regulations
• We implement appropriate safeguards for international data transfers

5. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request data deletion
• Opt out of marketing communications
• Export your data

6. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences
• Analyze site usage
• Improve user experience
• Secure your account

7. Children's Privacy

Our service is not intended for users under 18. We do not knowingly collect information from children.

8. International Data Transfers

Your data may be processed in countries with different data protection laws. We ensure appropriate safeguards are in place.

9. Contact Us

For privacy-related inquiries:

• Email: privacy@paypal2cash.com
• Support chat in your account
• Response time: Within 48 hours
• Physical Address: [Your Business Address]
• Available in English and French